Welcome to Factory Duck.

Thank you for shopping with Factory Duck. We are committed to delivering your orders safely and on time.

Order Processing

All orders are processed within 1–3 business days after confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

Once your order is shipped, you will receive shipping details and tracking information through email, SMS, or WhatsApp (if applicable).

Estimated delivery times may vary depending on your location.

Delivery delays may occur during:

Shipping charges, if applicable, will be displayed during checkout before payment.

Factory Duck may offer:

Once your order is shipped, tracking details will be shared with you.

Customers can track their order status using the tracking link provided by the courier partner.

Courier partners may attempt delivery multiple times.

If the customer is unavailable during delivery attempts, the package may be returned to us.

Additional shipping charges may apply for re-delivery.

Customers are responsible for providing accurate shipping information.

Factory Duck is not responsible for delays or failed deliveries caused by:

If you receive a damaged package, please contact us within 24 hours of delivery with:

We will review the issue and assist you accordingly.

Currently, Factory Duck may or may not offer international shipping depending on service availability.

Additional customs duties or taxes (if applicable) must be paid by the customer.

For shipping or delivery-related questions, contact us:

Email:factoryduck09@gmail.com

Phone number : 7558600390

Website: www,factoryduck.com